Privacy Policy

2. Information We Collect

We collect personal information necessary to deliver high-quality health, physiotherapy, and administrative services. This may include:

• Contact details: name, address, phone number, email.
• Identification & demographic data: date of birth, gender, emergency contacts.
• Health & medical information: medical history, treatment notes, referral letters, diagnostic imaging, and GP / specialist details.
• Billing & funding information: Medicare, WorkCover, TAC, DVA, NDIS numbers, and private health insurance details.
• Usage and digital data: IP address, device information, browser type, cookies, and website interaction data.

3. How We Collect Information

We collect information directly from you when you:

• Book an appointment online, in person, or over the phone.
• Complete patient intake, consent, or medical forms.
• Attend a clinical consultation or telehealth session.
• Contact us via website forms, email, or chat.

We may also collect information from third parties with your consent (e.g., your referring doctor, insurer, or allied health practitioners).

4. Why We Collect, Hold, and Use Information

We use your personal and health information to:

• Provide accurate clinical assessment, diagnosis, and care.
• Coordinate care with GPs, specialists, and allied providers.
• Process payments, Medicare, private health, WorkCover, TAC, and NDIS claims.
• Send appointment reminders, clinic updates, and follow-ups.
• Meet legal, statutory, and regulatory health obligations.
• Improve our website, clinical processes, and patient experience.

5. Disclosure of Personal Information

We will not sell or rent your information. We may disclose your information:

• To healthcare providers directly involved in your care.
• To third-party service providers (practice management software like Cliniko, IT hosts, billing platforms).
• To insurers and funding bodies (Medicare, WorkSafe, TAC, private insurers) to substantiate claims.
• When required by law, subpoena, or to prevent a serious threat to life or safety.

6. Security & Storage

We store electronic records securely in certified Australian-hosted cloud healthcare management systems with end-to-end encryption, role-based access controls, and regular security audits. Physical records, where kept, are locked and accessible only to authorised staff.

7. Access and Correction

You have the right to request access to your personal and health records held by us, and to ask for corrections if information is inaccurate or out of date. To make a request, contact our Privacy Officer using the details below.

8. Contact Us & Complaints

If you have questions, concerns, or wish to lodge a privacy complaint, please contact: