Privacy Policy

1. Introduction & Scope

We at The Physio Crew (“we”, “us”, “our”) are committed to protecting your privacy and handling your personal information in a secure, responsible manner. This Privacy Policy describes how we collect, use, disclose, and retain information when you use our website (thephysiocrew.com.au) or engage our services (in-clinic or remote). By using our website or providing us your personal information, you agree to the practices described here.

2. What Information We Collect

We may collect Personal Information and Non-Personal / Aggregate Data, including:

2.1 Personal Information

• Name, date of birth, gender
• Contact details: postal address, email address, phone number
• Health & medical information relevant to physiotherapy treatment, injury history, medications, referrals, treatment records
• Insurance / fund / Medicare / NDIS / WorkCover / TAC details
• Payment information (credit card, billing info)
• Appointment booking history, attendance
• Communications (emails, messages)
• Any other information you provide in forms, intake questionnaires, or during consultations

2.2 Non-Personal / Technical / Usage Data

• IP address, browser type, device information
• Cookies, usage logs, pages visited, time on site
• Analytics data (how you use the website)

3. How We Use Your Information

We use your information for:

• Providing and managing physiotherapy services, programs, and treatments
• Appointment booking, scheduling, reminders, follow-up
• Billing, invoicing, claims with health funds, Medicare, NDIS, WorkCover, TAC
• Communicating with you (emails, SMS, calls)
• Internal record-keeping, quality improvement, audits
• Clinic administration, staff coordination
• Analytics, monitoring usage, improving our website and services
• Legal and regulatory compliance
• Marketing and promotional communications (only with your consent)

4. Disclosure & Sharing of Information

We may share your personal information in certain circumstances, including:

• Health professionals, allied health, medical specialists, as needed for referral or coordinated care
• Health funds, Medicare, NDIS, WorkCover, TAC or relevant insurers
• Third-party service providers (e.g. IT hosting, billing, analytics, appointment software) under confidentiality obligations
• Legal or regulatory authorities if required by law
• In aggregated or de-identified form (cannot reasonably identify you)
• With your explicit consent

We do not sell your personal health information.

5. Data Storage & Security

• We store your data on secure servers with appropriate physical, technical, and administrative safeguards
• Access to personal health information is restricted to authorized personnel
• We use encryption, secure transmission (HTTPS), firewall protection, strong passwords
• Regular backups and disaster recovery procedures
• We retain records for the period required by law or professional guidelines, then securely delete or anonymize

6. Cookies & Tracking Technologies

• Our site uses cookies and similar technologies (e.g. Google Analytics) to track usage and improve user experience
• You can disable cookies in your browser, but some parts of the site may not function fully
• We may use advertising or retargeting cookies (with your consent)

7. Third-Party Links

Our site may include links to external websites. We are not responsible for their privacy practices. You should review their privacy policies.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

• Access your personal information
• Correct or update your information
• Request deletion or erasure (subject to legal obligations)
• Object to or restrict certain processing
• Withdraw consent (for marketing, etc.)
• Lodge a complaint with a privacy regulator

To exercise these, contact us at the details below.

9. Children & Minors

We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If you believe we have inadvertently collected such data, contact us to remove it.

10. Changes to Policy

We may update this Privacy Policy from time to time. We will post the revised version on our site with the “Last Updated” date. Where required by law, we will notify you of material changes.

11. Contact Us

If you have questions, requests or complaints about this Privacy Policy or how we handle your information, please contact: